Customised solutions, unique to you

How it works: Customer examples

With Colt, your employees can become more responsive and productive through extended mobility and collaboration tools. Here are two examples of how businesses in the finance sector can benefit.

  • When a customer calls with a question, your employees can initiate an immediate conversation with one of your specialists. They can be located with ‘one number’ to find them on any device and at any location. These out-of-office colleagues can include tax experts, insurance advisors, product specialists and others with high-value expertise. Information is gathered from them quickly with links to key applications and information. Answers are provided to the customer. This increases their trust and loyalty, so you can sell them more products and services.

  • Rather than having to meet a valued customer on-site or asking them to visit you, there’s a simpler alternative. You can provide advice and discuss opportunities using web/audio conferencing. This saves time and money for everyone. But quality doesn’t suffer. Colt provides a rich, interactive channel. Using conferencing, your advisor can deliver a professional presentation and share key documents that everyone can share and edit in real time.