Offer next-generation customer service

With Colt, you can optimise and virtualise your contact centres to increase productivity. Every agent gets the same tools and applications to do their job effectively, whether based at head office, branches or working from home. You benefit from clear cost savings and resilient business continuity.

Our Contact Centre solutions will give you:

  • a more agile, productive and virtualised organisation with reduce costs
  • tools and applications available to every employee, whatever their location
  • more calls resolved first time, increasing customer satisfaction
  • the ability to add any person or team from across your enterprise, using their additional expertise to improve outcomes
  • increased legal and regulatory compliance.

Solution features can include:

  • intelligent routing and call management with easier administration and support for remote and home-based agents
  • reduced operational costs by rationalising communication tools and by building a centralised UCC platform
  • decreased hardware footprint and reduced maintenance costs.

Read more about Contact Centres