How it works: Customer example

With Colt, you can overcome the ‘human factor’ that sometimes delays business decisions and affects issues such as performance and customer service.

Here’s an all-too-common example.

• Approval for a new customer contract is delayed because the person assigned is on vacation or too busy.
• To overcome this, Colt embeds communications into the business process flow to create an automated closed-loop process.
• If the employee does not take action within a designated period of time, then embedded UCC services will prompt them to respond.
• If there’s still a delay, then the issue will be escalated to a manager in the same manner.

These safeguards ensure that business runs smoothly and on time.

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